- We will acknowledge receipt of examination applications within 7 calendar days.
- We will process exam application and mail the registration letter and receipt within 30 calendar days.
- We will provide notification of level (1-4) exam results for all categories (except OIT exams) within 30 calendar days.
- We will provide:
- Notification of OIT exam results within 14 calendar days.
- Issuance of an OIT Certificate within 10 calendar days.
- Processing of an application for a certificate upgrade within 30 calendar days.
- Processing of a Renewal application within 21 calendar days.
- Issuance of a Replacement Certificate within 14 calendar days.
- Facility Classification Acknowledgment within 7 calendar days.
- Process Facility Classification application within 30 calendar days.
- Process Training Course evaluation application within 30 calendar days.
- To provide feedback or inquiries on the Drinking Water Wastewater Operator Certification process, contact Ontario Water Wastewater Certification Office and a response will be provided within 15 business days.
- We will acknowledge receipt of complete applications by letter and assign a unique reference number within 5 business days.
- Applicants with missing information will be notified by correspondence within 20 business days.
- We will provide a decision on the complete application to the client no later than 90 calendar days of receipt.
- If processing exceeds the standard, we will contact the client with our anticipated decision date within 5 business days.
- Feedback or inquiries related to the Permit to Take Water application process can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will acknowledge incomplete licence applications within 5 business days of receipt.
- We will review and communicate our decision within 20 business days (except for Mosquito/Biting Flies class of exterminator licences - 1 business day turnaround time) of receiving the licence application during non-peak periods from April to November, annually.
- Feedback on the process or any other inquiries can be directed to the Environmental Assessment and Approvals Branch or the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will acknowledge receipt of your permit application and notify you whether it is complete within 3 business days.
- We will communicate the decision within 45 business days of receiving your complete application.
- Feedback on the process, or any other inquiries, can be directed to the ministry's Public Information Centre, and a response will be provided within 15 business days.
- We will acknowledge receipt of your permit application and notify you whether it is complete within 3 business days.
- We will communicate the decision within 45 business days of receiving your complete application during typical treatment periods.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will process and communicate the decision to the applicant within 5 business days of receipt of a complete application.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Centre, and a response will be provided within 15 business days.
- We will acknowledge the receipt of your application and notify you if any documentation is missing within 5 business days.
- We will communicate the decision within 28 business days of receiving a complete application.
- Feedback on the process, or any other inquiries, can be directed to the ministry's Public Information Centre, and a response will be provided within 15 business days.
