- We will post AQI Reports to the public ministry website and the Integrated Voice Response (IVR) system 30 minutes past the hour, 24 times a day, 7 days a week.
- We will update air quality forecasts twice daily on the ministry website and Integrated Voice Response (IVR), daily at 8 a.m. and 3 p.m. If there is an unexpected change in weather patterns, the forecast is updated as required. Weekend forecasts are only updated on Friday afternoons.
- We will issue Smog Advisories within 24 hours of forecasted elevated smog levels and as necessary.
- We will distribute Smog Alert notifications to the Smog Alert Network within 24 hours of issued smog advisory.
- We will respond to client requests (phone calls, e-mail, letters) within 3 business days.
- Public posting Environmental Compliance Reports will occur by December 31st for the previous year.
- We will respond to public inquiries within 15 business days.
- We will respond to reports requiring feedback within 1 business day for phone calls and within 5 business days for feedback sent by correspondence through the Public Information Centre.
- Feedback and/or inquiries related to the Environmental Compliance Reporting process can be sent to the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will provide well records and well record data to members of the public on request within 5 business days.
