- The Drive Clean Center will forward unresolved customer complaints to the Quality Assurance/Quality Control contractor within 1 business day.
- Calls received with complaints will be returned within 1 business day; complaints by correspondence are acknowledged within 2 business days, with anticipated turnaround time provided as needed.
Spills Action Centre
- The Spills Action Centre is open to receive calls 24/7/365.
- Spills Action Centre environmental officer answers inbound calls within 18 seconds.
- Reports of negative feedback will be acknowledged within 2 business days and within 5 business days for feedback sent by correspondence.
- We will provide front line customer service to the public, clients and industry who have inquiries about wells in general, and Regulation 903 under the Ontario Water Resources Act. Acknowledgment provided to caller if no immediate answers are available within 1 business day.
- All calls and emails are returned within 1 business day.
