- We will acknowledge the receipt of your application and notify you of whether your application is complete within 5 business days.
- We will call customers who submit incomplete applications within 1 business day of receiving their applications.
- We will process conditional pass report requests for out-of-province vehicle owners within 2 business days of receiving their complete applications.
- We will mail out pass reports for complete applications within 2 business days of receiving their conditional pass report. Total processing and mail-out time from the receipt of a complete application is 5 business days.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Centre, and a response will be provided within 15 business days.
- Upon request, an application package will be sent to garage owners within 2 business days of receipt of the request.
- We will acknowledge the receipt of your application and notify you of whether your application is complete within 5 business days.
- We will communicate the decision within 40 business days of receiving a complete application.
- Information for providing feedback is indicated on the application form, and responses to feedback will be provided within 15 business days of submission.
- We will acknowledge the receipt of elevation requests within 15 business days of receipt.
- We will review and make decisions on elevation request(s) within 30 calendar days of receiving all necessary information from the proponent.
- We will acknowledge receipt of requests for Minister review of a Director’s decision within 10 business days of receiving a copy of the request.
- The Minister will make a decision on a request for review of a Director’s decision within 45 calendar days of receiving a copy of the request.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Center and a response will be provided within 15 business days.
- The ministry will review assessment documents within the 30 calendar day comment period after issuance of Notice of Completion of Environmental Project Report.
- It will then take an additional 35 calendar days for the ministry to review transit project objections raised by third parties during the 30 calendar day comment period.
- Upon the ministry issuing a notice, proponents/third party objectors will be informed through standard correspondence within 15 business days.
- Feedback on the public transit assessment process or any other inquiries can be directed to the Environmental Assessment and Approvals Branch or the ministry's Public Information Centre, and a response will be provided within 15 business days.
- We will acknowledge receipt of your Terms of Reference within 5 business days.
- Review Terms of Reference and provide comment within 35 calendar days of receiving your terms of reference.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will acknowledge receipt of the application within 5 business days.
- We will notify you of whether the application is complete within 40 business days of application submission.
- We will review and communicate the decision, as per the Green Energy Act, including providing clear and accurate feedback for unsuccessful applicants within 160 business days of the submission of a complete application.
- Feedback on the renewable energy application process and/or any inquiries related to the program can be submitted to the ministry's Public Information Centre and a response will be provided within 15 business days.
- We will acknowledge the receipt of elevation requests within 15 business days of receipt.
- We will review and make decisions on elevation request(s) within 30 calendar days of receiving all necessary information from the proponent.
- If the Branch Director decides to refer the matter to mediation, then conduct and results of mediation are to be completed within 60 calendar days after appointment of a mediator/s.
- The Branch Director will review the mediation report and make a decision on the elevation request within 30 calendar days of receiving the report.
- Feedback on the process or any other inquiries can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days.
