Program or Service Description:
The provincial standards for renewable projects are now outlined in a new approvals process, the Renewable Energy Approval (REA).
REA combines previous requirements under the Environmental Assessment Act with clear provincial rules and standards in a new regulation under the Environmental Protection Act.
Overall:
We are committed to the OPS service principles (i.e., accessible, responsive, reliable, caring, accountable; consistent, predictable, transparent, continuous improvement) and OPS common service standards (i.e., response times to general phone calls, mail, email, fax) as outlined in the ministry's service charter.
Program or Service-specific Standards:
- We will acknowledge receipt of the application within five business days
- We will notify you whether the application is complete within 40 business days of application submission
- We will review and communicate the decision, as per the Green Energy Act, including providing clear and accurate feedback for unsuccessful applicants within 160 business days of the submission of a complete application
- Feedback on the process, or any other inquiries, can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days
Program or Service Information:
More information on renewable energy approvals can be obtained through the Renewable Energy Facilitation Office at the Ministry of Energy at REFO@ontario.ca or 1-877-440-REFO(7336) or 416-212-6582. More information can also be obtained online at http://www.mei.gov.on.ca/en/energy/renewable/
Further information on Ontario's Renewable Energy initiative and service delivery standards can be found in the REA Information posted on the ministry website at http://www.ene.gov.on.ca/environment/en/subject/renewable_energy/index.htm
Program or Service-specific Feedback:
Should there be concerns, the proponents may contact the manager of the Renewable Energy Team at 416-314-8573 and/or the Renewable Energy Facilitation Office at the Ministry of Energy at REFO@ontario.ca or 1-877-440-REFO(7336) or 416-212-6582
General Feedback:
Feedback on the ministry's service delivery is welcome through the following channels:
| Online: | MOE Internet site under Contact Us |
| In person: | At any ministry front counter office across the province |
| Telephone: | 416-325-4000 or 1-800-565-4923 |
| TTY: | 416-326-9236 or 1-800-515-2759 |
| Fax: | 416-325-3159 |
| Email: | picemail.moe@ontario.ca |
| Mail: | Public Information Centre 135 St. Clair Ave West, 1st Floor Toronto, Ontario M4V 1P5 |
