Program or Service Description:
Client service representatives in the Water Well and MISA Data Reporting Unit, Environmental Monitoring and Reporting Branch, provide well records and well record data to members of the public on request. Requests come in via fax or email from members of the public (primarily well contractors, realtors lawyers, and consulting companies). The response includes the requested data or, if data is not found, a “no data” notification. No acknowledgement of receipt of request for information is provided prior to the completion of the data search.
Overall:
We are committed to the OPS service principles (i.e., accessible, responsive, reliable, caring, accountable; consistent, predictable, transparent, continuous improvement) and OPS common service standards (i.e., response times to general phone calls, mail, email, fax) as outlined in the ministry's service charter.
Program or Service-specific Standards:
- Water Well Record Search Requests will be completed within 3-5 business days
Program or Service Information:
Information regarding wells and all application forms:
Well Records
or
Central Forms Repository
Program or Service-specific Feedback:
Ministry of the Environment
Environmental Monitoring and Reporting Branch
Water Well and MISA Data Reporting Unit
125 Resources Road
Toronto, Ontario M9P 3V6 Canada
Toll Free: 1-888-396-9355
Fax: 416-235-5960
E-mail: WellsHelpdesk@ontario.ca
General Feedback:
Feedback on the ministry's service delivery is welcome through the following channels:
| Online: | MOE Internet site under Contact Us |
| In person: | At any ministry front counter office across the province |
| Telephone: | 416-325-4000 or 1-800-565-4923 |
| TTY: | 416-326-9236 or 1-800-515-2759 |
| Fax: | 416-325-3159 |
| Email: | picemail.moe@ontario.ca |
| Mail: | Public Information Centre 135 St. Clair Ave West, 1st Floor Toronto, Ontario M4V 1P5 |
