Program or Service Description:
The Laboratory Licensing and Compliance Program (LLCP) is responsible for the licensing of laboratories analyzing Ontario drinking water and the inspection of said laboratories.
The LLCP reviews and issues Drinking Water Testing Licenses with specific conditions and license amendments. The program also promotes compliance through a variety of tools, advice, education, inspections, orders, and incident reports.
Overall:
We are committed to the OPS service principles (i.e., accessible, responsive, reliable, caring, accountable; consistent, predictable, transparent, continuous improvement) and OPS common service standards (i.e., response times to general phone calls, mail, email, fax) as outlined in the ministry's service charter.
Program- or Service-specific Standards:
- Ministry commits to perform 2 inspections a year with at least one of those inspections being unannounced, within 2 business days
- We are committed to having inspection reports sent out within 45 calendar days of the completion of the inspection
- Mandatory action taken within 14 calendar days of finding an infraction
- Feedback on the process, or any other inquiries, can be directed to the ministry's Public Information Centre and a response will be provided within 15 business days (see below)
Program or Service Information:
Information regarding laboratory licensing is available at: http://www.ontario.ca/ONT/portal61/drinkingwater/Combo?docId=STEL01_046855&breadcrumbLevel=1&lang=en&comboTarget=
Program- or Service-specific Feedback:
Copies of the Standards Council of Canada and the Canadian Association for Laboratory Accreditation final drinking water testing audit reports are available upon request to the public.
General Feedback:
Feedback on the ministry's service delivery is welcome through the following channels:
| Online: | MOE Internet site under Contact Us |
| In person: | At any ministry front counter office across the province |
| Telephone: | 416-325-4000 or 1-800-565-4923 |
| TTY: | 416-326-9236 or 1-800-515-2759 |
| Fax: | 416-325-3159 |
| Email: | picemail.moe@ontario.ca |
| Mail: | Public Information Centre 135 St. Clair Ave West, 1st Floor Toronto, Ontario M4V 1P5 |
